Q. Can I receive a non-face-to-face diet herbal medicine prescription in Sejong City? I'm curious about the process.

Let me explain the non-face-to-face prescription process step by step. Having experienced multiple diet failures myself, I fully understand the struggle. It’s important to note that the process isn’t about simply receiving medication—it involves a thorough assessment of your body’s condition. 1. **Online consultation application and basic information collection** You can apply easily through our website or by phone. At this stage, we inquire about lifestyle, eating habits, past diet experiences, and current medications. From a Traditional Korean Medicine perspective, this helps us preliminarily identify possibilities such as Spleen Deficiency (脾虛, *biheo*—weakened spleen function) or Phlegm-Fluid (痰飮, *dameum*—excess bodily fluids and waste). 2. **Symptom and constitution questionnaire (non-face-to-face pattern differentiation)** We send you a more detailed questionnaire. Please check items such as digestion, bowel movements, edema, fatigue, appetite, sleep, and sensitivity to cold. For example, if you feel bloated immediately after eating or have facial swelling in the morning, this may indicate a combination of Spleen Deficiency and Phlegm-Fluid. Based on this information, we refine the Korean medicine pattern (辨證, *byeonjeung*). 3. **Video consultation with a Korean medicine doctor (focus on tongue and inquiry diagnosis)** Since pulse diagnosis (脈診, *maekjin*) is difficult in non-face-to-face settings, the core of the session relies on tongue diagnosis (舌診, *seoljin*—observing tongue condition) and inquiry diagnosis (問診, *munjin*—listening to symptoms through conversation). Through video, we examine your tongue’s color, coating (*tae*), and shape, and combine your voice, complexion, and overall energy to determine your constitution. For instance, a swollen tongue with a white coating suggests Spleen Deficiency with excess Dampness (濕, *seup*). Feel free to ask any questions during this session. 4. **Customized herbal medicine prescription and delivery** Based on the consultation results, we prepare your herbal medicine. The prescription typically aims to strengthen spleen function (健脾, *geonbi*), eliminate Dampness (祛濕, *geoseup*), and promote Qi and Blood circulation (活血, *hwalhyeol*). Common formulas include variations of Buzhong Yiqi Tang (補中益氣湯) or Pingwei San (平胃散), but there is no absolute standard. The medicine is prepared, shipped via courier, and accompanied by dosage instructions and precautions. Follow-up video consultations are scheduled every 2–4 weeks to monitor progress and adjust the prescription. One additional note: although non-face-to-face prescriptions are possible, we strongly recommend an in-person visit for your first consultation, as direct pulse diagnosis and examination allow for greater accuracy. However, given the difficulty many office workers face in finding time, non-face-to-face treatment can still provide meaningful care. Through trial and error, I’ve accumulated the know-how to make it work effectively.