Q. Can I receive non-face-to-face diet herbal medicine prescriptions in Ilsan? I'm curious about the process.

To start, you can book a non-face-to-face consultation via our hospital website or phone. At the scheduled time, we connect by phone or video call, during which we ask about your usual diet, digestion, bowel habits, sleep, fatigue, past diet failures, and any side effects from Western medications (e.g., dizziness, heartburn). Photos of your tongue and face, which you send beforehand, are very helpful for diagnosis. Tongue color, coating (苔), and scalloped edges indicate whether there is Spleen Deficiency (脾虛)—meaning weakened digestive function—or Phlegm-Fluids (痰飮) and Blood Stasis (瘀血), where dampness and waste accumulate in the body. Once diagnosed, we prescribe herbal medicine tailored to your condition. For example, for Spleen Deficiency with poor digestion and bloating, we use herbs that fortify the Spleen (建脾); for Phlegm-Fluids with heaviness and edema, we use herbs that promote urination and transform phlegm (利水化痰). The prescription is sent to an external decoction center, prepared individually, vacuum-sealed, and delivered by courier. Usually we start with a 1–2 week supply, check your response, and follow up every 2–4 weeks. You might worry about accuracy with remote care—I had doubts myself initially, but systematic inquiry combined with photographic data yields diagnostic accuracy comparable to in-person visits according to studies. However, for acute conditions or possible pregnancy, we recommend an in-person visit first. And we never promise exaggerated results like '10 kg loss in a month.' True, sustainable weight change without rebound comes from gradual transformation felt in the body.