Q. Can I get a non-face-to-face diet herbal medicine prescription in Jeonju and have it delivered by courier?

Yes, you can receive a non-face-to-face herbal medicine prescription and have it delivered by courier not only in Jeonju but anywhere in South Korea. However, for first-time patients, an in-person visit may be recommended first, but if the Korean medicine doctor determines that a thorough consultation is possible via video, a prescription can be given. Here is a step-by-step explanation: 1️⃣ **Online Consultation Application** Simply apply via the website or by phone. Basic information such as height, weight, usual diet, digestive status, presence of constipation or diarrhea, and fatigue level will be asked. Although the goal is weight loss, the focus is on understanding 'why the body tends to gain weight' rather than just reducing weight. 2️⃣ **Health Questionnaire and Video Consultation** A more detailed questionnaire is sent, and you will have a 10–15 minute video conversation with the Korean medicine doctor. The key here is to identify conditions such as **spleen deficiency** (pi xu, 脾虛) — where the spleen's function is weak, causing poor digestion and absorption of food and lack of energy — or **phlegm-fluid retention** (dan yin, 痰飮) — where metabolic waste accumulates, making weight loss difficult. The doctor can gain many clues from the tongue (tongue diagnosis), voice tone, and facial expressions even through a screen. 3️⃣ **Pattern Identification and Custom Prescription** All information is synthesized to determine a **pattern identification** (bian zheng, 辨證). For example, if it is 'spleen deficiency with dampness' (pi xu shi sheng, 脾虛濕盛), herbs that tonify the spleen while removing dampness (e.g., Cangzhu, Baizhu, Fuling) are primarily used. If **blood stasis** (yu xue, 瘀血) from sluggish qi and blood circulation is suspected, blood-moving herbs like Danggui and Chuanxiong are added. Each person receives a different prescription. 4️⃣ **Herbal Medicine Preparation and Courier Dispatch** Once the prescription is finalized, the medicine is prepared in-house, packaged, and sent via courier. It typically arrives within 2–3 days; if refrigeration is needed, it is packed with ice packs. 5️⃣ **Follow-up Management During Use** The process doesn't end with the prescription. After 1–2 weeks of use, the doctor checks your condition by phone or text. Side effects like bloating, drowsiness, or insomnia may occur, and the doctor can adjust the dosage or herbs. Diet herbal medicine can sometimes cause unusual sensations as the body reacts; if you wonder 'Is this normal?', feel free to ask. 6️⃣ **Re-prescription if Needed** The basic course is 1–2 months, after which the prescription may be changed or maintained based on changes in constitution. However, specific effects like 'lose 5 kg in 2 weeks' cannot be promised due to medical regulations and individual differences. The Korean medicine goal is weight control without yo-yo effect through constitution improvement. For non-face-to-face care, under medical law, the Korean medicine clinic must directly prepare and ship the medicine, not through a pharmacy. Baekrokdam Korean Medicine Clinic operates its own preparation facility, so there is no issue. You may worry about whether the medicine will suit you initially, but with thorough consultation and follow-up care, feel free to inquire with confidence.