When discomfort remains or recurs after receiving treatment
Please let us know what treatment you received and for how long, what has improved, the remaining symptoms, and when they worsened again.
Remote care guide
When symptoms do not heal well or recur,
We first examine the response to previous treatments.
Even if you are far away or feel overwhelmed about where to start due to long-standing symptoms, please inquire first. After reviewing your test/medical records, prescriptions, and what has improved or remained, the medical staff will determine the appropriate treatment method between in-person or non-face-to-face.
Inquire first even if you are far away
Dr. Yeonseung Choe Chief DirectorAfter reviewing the registration details, we will guide you on whether an in-person examination is necessary or if non-face-to-face treatment is possible.
Meet the doctorFirst check the progress of previous treatmentsWe check for improvements, remaining discomfort, adverse reactions, and the timing of recurrence.
The method of treatment is determined by the medical staff.We distinguish situations where an in-person examination or test is required first.
Cases where you can inquire first
Please provide the progress to date rather than just the diagnosis name
Not all cases meeting the conditions below are treated via non-face-to-face consultation. We will guide you on the necessary treatment method after reviewing your registration details.When you have test results and prescriptions but are unsure of what to convey
There is no need to organize your materials perfectly in advance. We will identify the necessary information for treatment from the records you have.
When you wish to confirm the treatment method before visiting due to the distance
We will first examine your current condition and guide you on whether an in-person examination or test is required, or if non-face-to-face treatment is possible.
When sleep, digestion, or fatigue levels have changed along with a single symptom
If you inform us when symptoms worsen and what other changes have occurred in your daily life, it will be used as a reference to determine the scope of treatment.
How we verify after registration
From reviewing records to determining the treatment method, and monitoring progress after treatment
Even if visiting the clinic is difficult due to distance, you can first inquire about the possibility of treatment. We do not proceed immediately with prescriptions; instead, we review existing test and treatment records, as well as changes before and after treatment. Then, the medical staff determines whether an in-person examination is necessary or if non-face-to-face treatment is appropriate.- 1 Request treatment
Please leave your symptoms, purpose of treatment, and preferred schedule to begin the preliminary review.
- 2 Review of symptoms, records, and previous treatment progress
We check your current condition, medical history, and medications you are taking. We also examine improvements from previous treatments, remaining discomfort, reasons for discontinuation, and the timing of recurrence.
- 3 Determine if an in-person examination is necessary
The medical staff determines whether an in-person examination, tests, or procedures are required, or if a non-face-to-face consultation is sufficient.
If non-face-to-face consultation is appropriate
The consultation proceeds in the reserved manner
Through phone or video, we check in more detail on changes in symptoms and daily life changes such as sleep, diet, and activity, and explain the treatment direction and the next consultation plan.If further direct verification is required
We provide guidance for in-person consultation or priority testing
If physical examination, testing, or treatment is necessary, or if an emergency evaluation is a priority, we provide guidance to visit the clinic or an appropriate medical institution. 04–05
Finalizing the treatment plan · Checking response and progress
Based on the consultation results, a treatment plan is established, and if a prescription is required, we provide guidance on dosage and the schedule for preparation and collection. Subsequently, we check what has changed and what remains based on the same criteria to adjust the next consultation method.
You may inquire even if you are far away or do not have records
We check the changes before and after treatment from the records you possess
Existing materials help in understanding the current state and the progress of previous treatments. This does not mean that you must undergo new tests before you can register. If further verification is needed, we will provide guidance after registration on what materials are required and how to deliver them.- Current symptoms, onset time, recurrence patterns, and the most uncomfortable points
- Relevant test results, treatment records, and prescriptions (if available)
- Duration of previous treatment, improvements, remaining discomfort, and reasons for discontinuation
- Adverse reactions during treatment, changes after discontinuation, and the point at which symptoms worsened again
- Current medications, herbal medicines, health functional foods, and actual dosage methods
- Symptoms where photos are helpful, such as skin changes or edema, or measurements taken at home
Why consider Korean medicine when discomfort remains after previous treatment
The fact that previous treatment did not result in sufficient improvement does not mean that the existing diagnosis or treatment was incorrect. We first verify how long and at what dosage the treatment was administered, the actual method used to continue treatment, and the timing of adverse reactions and recurrence. If sleep, digestion, fatigue, and stress have also changed as symptoms recurred, we can determine if there are aspects of these changes that need further examination through Korean medicine treatment.
Inquire about consultation availability
Please indicate whether you wish to receive non-face-to-face treatment during the registration stage. The final method of treatment will be guided after confirmation by the medical staff.
Treatment availability is determined first
Chief Director Dr. Yeonseung Choe
I have met many patients who came after visiting multiple medical institutions and departments for persistent or recurrent conditions. Symptoms normally handled by different specialties—such as abdominal pain, headaches, palpitations, dizziness, and insomnia—may overlap in one person. Sometimes there is no clear improvement despite taking medication for each symptom, and being unwell gradually becomes part of daily life. In these cases, I look beyond individual diagnoses and examine how the symptoms connect and change together.
Asking only about the most uncomfortable symptom today does not reveal the full course. I look at when the body first began to change and what happened after illness, surgery, childbirth, or starting and stopping medication. I also review changes in weight, diet, and sleep, then trace which symptoms improved with previous treatment and which remained.
Test results, diagnoses, and the course of previous treatment are important for understanding the current condition. Clinical research in modern Korean medicine, physiological and pathological research in modern medicine, and observations recorded in classical Korean medicine texts offer different perspectives on the same body. Rather than fitting a patient into one perspective, I consider what each can and cannot explain and look for clues that connect symptoms and treatment histories that were previously considered separately.
Education
• Gyeonggi Science High School\nKyung Hee University, Pre-Korean Medicine\nKyung Hee University, College of Korean Medicine
Career
• Current) Chief Director, Baekrokdam Clinic\nFormer) Chief Director, Mi-all Clinic Incheon Songdo\nFormer) Director, Mi-all Clinic Gangnam\nFormer) Chief Director, Dolbom Clinic Seocho
When considering non-face-to-face treatment
Frequently Asked Questions before non-face-to-face treatment
Can I inquire first even if I live far away?
Yes. If you are currently in South Korea, there is no need to postpone your inquiry due to distance. Please provide your current symptoms, existing test/medical records, improvements from previous treatments, and remaining discomforts. After reviewing the submission, we will guide you on whether an in-person examination/test is necessary or if non-face-to-face treatment is possible.
Is all treatment possible via phone or video call only?
No. The medical staff will first determine if non-face-to-face treatment is appropriate after reviewing the medical questionnaire and current condition. If a physical examination, test, or procedure is required, or if a safe evaluation is difficult, we may guide you toward an in-person visit or priority testing.
Can I apply even if I do not have test results or medical records?
Yes. You can register starting with your current symptoms even without data. It is helpful if you have existing test results, medical records, prescriptions, or photos of your symptoms. Please also let us know the duration of previous treatments, improvements, remaining discomfort, reasons for discontinuation, adverse reactions, and the timing of recurrence. If additional data is required, we will guide you on the necessary items and delivery method after registration.
If previous treatments did not work well or if symptoms keep recurring, can I consider Korean medicine treatment?
It can be considered, but the fact that previous treatments did not sufficiently improve the condition does not mean that the existing diagnosis or treatment was incorrect. We first verify how long and at what dosage you were treated, the actual method of continuing treatment, adverse reactions, and the timing of recurrence. If sleep, digestion, fatigue, and stress have also changed as symptoms repeated, we determine if there are aspects of these changes that need further examination in Korean medicine treatment.
How do prescription, preparation, and receipt proceed?
Once the need for a prescription is determined after the consultation, we will individually provide guidance on the dosage, precautions, and the schedule for preparation and receipt. The actual time required and the method of receipt may vary depending on the prescription details, region, and relevant guidelines.
Can I claim medical or prescription costs through insurance?
Whether a claim is possible depends on the insurance product and terms you have joined, as well as the details of the consultation and prescription. Please inquire during registration regarding the availability of necessary medical expense documents, and verify coverage with your respective insurance company.
Can I receive non-face-to-face treatment even if I reside overseas?
We do not provide non-face-to-face treatment or prescriptions to those currently overseas, and we do not ship prescribed medications abroad. While overseas, you may inquire about general treatment procedures and preparations for visiting the clinic in Korea. For those currently in the Republic of Korea, we will provide guidance on whether treatment is possible after verifying your location, physical condition, identity, and applicable criteria.
You may inquire first even if you are far away or if your records are not organized.