A. Non-face-to-face treatment generally proceeds in four steps. First, apply for a consultation via the website or phone, and we will send you a medical questionnaire. After completing it, you have a video consultation at a scheduled time, and then receive the prescribed herbal medicine by delivery. It usually takes 3~5 days from application to medicine arrival, and follow-ups are conducted every 2~4 weeks.
📝 Detailed Answer
You might think remote treatment is just sending medicine, but it's actually a thorough process. After applying, we send a detailed medical questionnaire covering diet, digestion, bowel movements, sleep, fatigue, and even tongue photos and nail color. This helps us identify patterns such as Spleen Deficiency (biheo), Phlegm-Fluid Retention (dameum), or Blood Stasis (eohyeol) in a Traditional Korean Medicine framework. During the 20-30 minute video consultation, we discuss your symptoms further—for example, if you feel bloated, we distinguish whether it's due to weak spleen function or accumulated phlegm. After that, we prepare customized herbal medicine and send it to your home. We usually check your progress via video every two weeks. Many patients find that being in a relaxed home environment lets them describe symptoms more honestly, which aids accurate diagnosis. However, remote treatment isn't suitable for everyone; first-time visits or conditions requiring pulse diagnosis may need an in-person appointment. If you're near Gwanggyo, you're welcome to visit the clinic in person as well. Ultimately, building trust through clear communication is key, whether online or offline.