Q. I live in Gangseo-gu, Seoul. Can I receive a prescription for diet herbal medicine without visiting a Korean medicine clinic in person? I’m curious about the procedure.

The non-face-to-face process consists of four steps. First, initial consultation: a 20-minute video or phone call where we ask about your diet, sleep, stress levels, and past diet history—especially any rebound or side effects from Western diet pills. Second, constitution diagnosis: based on the interview, we classify your condition as 'spleen deficiency (pi xu)'—meaning impaired spleen function, 'phlegm-fluid retention (tan yin)'—accumulation of unnecessary fluids and waste, or 'blood stasis (yu xue)'—circulatory disorders. For example, if spleen deficiency is suspected, we consider herbs that aid digestion and improve water metabolism. Third, prescription and delivery: a 1–2 week supply of customized herbal medicine is prepared and safely shipped to your address. Please note that because the medicine is personalized, we cannot promise specific efficacy figures—this is not permitted under medical law. Fourth, follow-up management: two weeks after starting the medicine, we conduct another remote consultation to assess digestive comfort and weight changes. If needed, we adjust the prescription and offer lifestyle modification tips. Initially, I had doubts about the effectiveness of remote care, but after some trial and error, I found that patients actually save time and money. However, please understand that under medical law, non-face-to-face treatment is only allowed for the same condition after the first visit, and we may recommend an in-person visit if necessary.