I initially wondered whether a remote diagnosis would be feasible, but after trying it, I found that patients often provide more accurate information in a comfortable home setting. Here’s a step-by-step breakdown: 1) **Online Consultation Form & Request** – You apply via our website or phone, and we send a detailed questionnaire covering diet, digestion, sleep, bowel movements, menstruation (for women), and fatigue. In Korean medicine, the spleen (脾) function is key to weight management, so the form helps us initially assess whether you have spleen deficiency (脾虛), phlegm-fluid accumulation (痰飮), or blood stasis (瘀血). 2) **Video or Phone Consultation** – The doctor reviews your responses and asks follow-up questions. Although we cannot directly examine your pulse or tongue, we consider your complexion, voice tone, speaking pace, and body type to determine your constitution and condition. For example, poor digestion and bloating suggest spleen deficiency, while a heavy sensation with phlegm indicates phlegm-fluid as the main issue. This step is crucial for understanding your discomfort. 3) **Customized Herbal Prescription** – Based on the consultation, we formulate a personalized formula. For primary spleen deficiency, we use tonifying herbs like ginseng (人蔘), atractylodes (白朮), and licorice (甘草). For excess phlegm-fluid, we add expelling herbs like pinellia (半夏), tangerine peel (陳皮), and poria (茯苓). If blood stasis is suspected, we incorporate blood-activating herbs such as angelica (當歸) and cnidium (川芎). The goal is to normalize metabolism, not just suppress appetite. 4) **Preparation & Delivery** – Once the prescription is finalized, we prepare the herbs and ship them securely via courier. You take the decoction twice daily, 30 minutes after meals, with detailed instructions. You can contact us anytime via KakaoTalk or phone for questions. 5) **Follow-up Management** – We typically check in every two weeks to monitor changes like improved digestion or less bloating, adjusting the formula if needed. Weight management is approached over one to two months, aiming for gradual constitutional improvement rather than rapid loss. Although non-face-to-face may feel awkward initially, I’ve found it allows for more relaxed communication. Please don’t hesitate to reach out even after the prescription starts.