If you're new to telemedicine, you might wonder, 'Can they really assess me properly this way?' As a Korean medicine doctor, I felt a bit dizzy when I first started doing non-face-to-face consultations. But after a few times, I found that patients actually share more honest stories from their daily lives. **Step 1 – Book an Initial Consultation** You can book a non-face-to-face appointment via the clinic's website or by phone. Usually, a brief questionnaire is sent first. Please fill in details like your weight, eating patterns, digestion, sleep, bowel movements, and any fatigue or cold sensitivity you experience. **Step 2 – Video or Phone Consultation** Based on the questionnaire, the doctor will ask detailed questions—for example, 'Do you often feel bloated after meals?' or 'Are your hands and feet usually cold?' Through this, we determine whether the main pattern is Spleen Deficiency (脾虛, Pi Xu: weakened spleen function leading to poor digestion and energy production), Phlegm-Fluid Retention (痰飮, Tan Yin: accumulation of unnecessary fluids and waste), or Blood Stasis (瘀血, Yu Xue: blocked blood circulation). Body type, complexion, and a photo of your tongue are also considered. **Step 3 – Customized Herbal Prescription** Based on the diagnosis, individual herbs are selected. For example, if Spleen Deficiency is primary, tonifying spleen herbs (補脾) are added; if Phlegm-Fluid is prominent, draining phlegm herbs (利痰) are used. A detailed prescription with dosage instructions and precautions is provided, and the medicine is prepared and shipped to you. **Step 4 – Follow-Up and Adjustment** We meet via video every 2–4 weeks. You share how you feel—whether digestion has improved, any changes you've noticed—and the prescription may be adjusted accordingly. This is not just about medication; lifestyle advice is also given. **Important Points** Even with telemedicine, the diagnostic process is thorough. However, if you have an acute condition or potential drug interactions, an in-person visit may be recommended. Also, we do not promise exaggerated goals like 'lose X kg.' The aim is to help the body find balance, allowing weight to regulate naturally.